Privacy Policy

Home/Privacy Policy

Privacy Notice
Hospice at Home is committed to protecting your privacy. This privacy notice sets out how we collect, use and protect
your personal information.
When you provide or we collect information by which you can be identified, then it will only be used in accordance with
this notice and the General Data Protection Regulations (GDPR) enforceable for 25 th May 2018.

This notice explains:
 What information we may collect about you
 How this information is stored
 How we may use this information
 Whether we disclose this information to anyone else
 Your choices regarding the information you provide to us
By using our website, supporting or volunteering for us, or providing us with any personal data, you consent to our
collection, use and disclosure of the information you provide in the ways set out in this Privacy Notice.
Within the context of this Privacy Notice ‘we’, ‘us’ and ‘our’ refers to Hospice at Home, Carlisle & North Lakeland:
 Hospice at Home, Carlisle & North Lakeland registered charity number 1095708 and a company limited by guarantee number 4609579
We may change this Privacy Notice and our Privacy Policy (which is an internal document which governs us as users
of personal information) from time to time, to ensure they are up to date and in line with current legislation. If you
would like to view the Policy please contact us. We deem that you accept any changes to this Privacy Notice unless
you notify us otherwise. The current Privacy Notice and Privacy Policy were reviewed in March 2018.

What information we may collect about you
We may collect the following information for administrative purposes, to enable us to keep in touch with you and to
help us raise money:
 Name and contact information including postal address, telephone numbers and email address.
 Information such as your date of birth, the fundraising events, volunteering opportunities or activities you are
interested in and your personal contact preferences.
 Financial information such as your debit/credit card or bank details so that we can process payments and
 Whether you are a UK taxpayer, so that we can claim Gift Aid on your donations.
 Information about donations you have made to the Hospice and communications to and from you.
 How you heard about us and your reasons for supporting us.
 Event based information (e.g. your t-shirt size, medical conditions or dietary requirements).
You might also provide us with feedback or information about your experience of our services or fundraising activities
that we may use to improve them or for marketing purposes.
We might collect this information from you in person, over the phone, by post, email, SMS or through our website or
social media pages.

How this information is stored
We keep any information about you secure and safe by using an electronic database called Donorflex, which is a
password protected system, accessed only by a limited number of staff, duty bound by a “Code of Conduct” and on a
need to know basis. If you have provided information on paper it is either transferred to the electronic database or,
where we need to retain it (e.g. a gift aid declaration for auditing purposes) it is stored securely.
We do not store debit/credit card details and destroy or obscure these as soon as your payment or donation is
In order to prevent unauthorised access or disclosure, we have effective physical, electronic and managerial
procedures to safeguard and secure the information we hold about you.
We keep accurate and up to date records and only record information which directly relates to you. In certain
circumstances, we have a statutory obligation to retain information e.g. in relation to donations and Gift Aid

How we may use this information
By giving a donation, registering for an event or if you have expressed an interest in the work of Hospice at Home,
your personal contact details which you have provided will be added to our database.
The information we have is used for mailings such as the Contact Magazine and the e-newsletter which is sent out
every 4-6 weeks. It may also be used for special mailings such as an event promotion. We also use the information
 Process a donation that you have made;
 Process orders that you have placed;
 Seek views or comments or services we provide;
 Send you communication which you have requested and that maybe of interest to you and may include
information about campaigns, appeals and other fundraising events.
Legitimate interest is a lawful ground for processing personal data and covers areas for which an individual has not
given specific consent, which includes direct mail. The Charity have to determine their purpose, show it’s necessary,
and balance against the individuals rights.

Whether we disclose this information to anyone else
We have never and will never sell your data or share it with another company or charity for marketing purposes. We
keep your data safe and only share it when we are required to by law or we are using other companies’ services – for
example with the mailing house (in this instance Cumbria Mailing) who send out our supporter newsletter or with a
data cleansing company to ensure the information we hold is up to date. Any company whose services we use in this
way are required to treat your data as carefully as we do and use it only in the course of the work they are doing for
us. We always use secure encryption when your data is transferred to them. We have third party agreements with
such companies.

Your choices regarding the information you provide to us
We contact our supporters by post, email, telephone and SMS (text) to keep them updated with news from the
hospice, how we spend their donations and upcoming fundraising activities, events and appeals.
You have the right to request a copy of the information we hold about you. If you would like a copy please email or or contact us on the address below:

Hospice at Home Carlisle and North Lakeland
Valley Court
Barras Lane
We want to make sure that the personal information we hold about you is accurate.
If you want to opt out at any time of any communication and/or make any changes to your preferences, please contact
us via email at or or call 01768 210719.

If you have any queries about this Privacy Notice and/or our Privacy Policy please call 01768 210719 or email